Product
What the phone system includes.
A PBX, a contact centre, and two assistants, in editions.
What's in the box
Every feature, in one place.
Core features carry through every edition. Pro adds contact-centre tools; Intelligence adds the call assistant and live analysis. The AI admin assistant configures the system, confirms before applying changes, and can use your model; it does not answer customers. Edition marks describe the included software; sovereign deployment is Enterprise quoted, and carrier lawful intercept is Wholesale quoted.
Phones & calling
Unlimited extensionsalways · every edition
Any SIP desk phone, browser phone, iOS & Android appsyour choice · every edition
Ring groups, hunt groups and call pickupevery edition
Park, transfer, do-not-disturb, follow-meevery edition
ConferencePro
Voicemail with transcripts in the app and your inboxevery edition
Auto-attendant you design by drawing the flowvisual builder · every edition
Music on hold and announcementsevery edition
Overhead pagingPro
Hot desking — any phone becomes yours with a PINPro
Business-hours, holiday and time-zone routingevery edition
Handsets configure themselves when plugged inYealink · Poly · Grandstream · every edition
Phones keep working when the internet dropssite survivability · every edition
Calls follow you from Wi-Fi to mobile without droppingmobile apps · every edition
Fax through your existing linesevery edition
Contact centre
Skills-based queues with callbacks and service levelsPro
Live wallboards with a TV modequeues · SLA · agents · Pro
Supervisor listen, whisper and bargeaudited · Pro
Outbound dialler — predictive, progressive, power, previewPro
Won't dial a campaign if do-not-call lists can't be loadedby design · Pro
Workforce management — forecast, schedule, adherencePro
Agent desktop with the caller's history beside the callPro
Operator panel for reception and switchboardPro
Every interaction scored, not a 5% sampleIntelligence
Intelligence
Live transcription in the agent's screenon your box · Intelligence
An assistant on every call — history, next step, answersIntelligence
Summary, action items and CRM update the moment a call endsIntelligence
Caller sentiment with escalation alerts to supervisorsIntelligence
AI admin assistant — configures the system in plain language and confirms before it appliesevery edition
Runs on your own model, on your own hardware — or ourssovereign AI · every edition
English, Arabic and Hindi in the console and on the callRTL included · Intelligence
Integrations
CRM: Salesforce, HubSpot, Dynamics, Zoho, Pipedrive, NetSuite, Zendesk and moreevery edition
One inbox for SMS, email, WhatsApp, Slack, Teams and socialevery edition
Microsoft Teams — keep Teams for chat, run the phones underneathdirect routing · every edition
Accounting sync: Xero, QuickBooks, NetSuiteevery edition
Signed webhooks for every call, queue and agent eventtestable · every edition
Documented API and client libraries in seven languagesevery edition
Connect your own MCP client and your AI administers the PBXyour model vendor sees what you send · every edition
Trust & operations
Toll-fraud spend caps and alerts, per customerevery edition
Recordings encrypted at rest with retention, consent and legal holdPro
Emergency calls can never be blocked by licensingevery edition
Export everything, on every tier, even with a lapsed licenceevery edition
Migrate from Asterisk, FreePBX, 3CX, Teams, RingCentral, Zoom, Cisco, Avayaevery edition
Post-quantum-ready encryption between componentsevery edition
In-country and air-gapped deploymentsovereign · every edition
Update, restart and renew certificates from the browserno SSH needed · every edition
Compliance packs
Financial services — 100% recording, immutable storage, regulator exportMiFID II · included
Healthcare — PHI redaction, consent, breach workflowHIPAA · included
Payment card — recording pauses while card details are readPCI · included
Lawful intercept handover for carriersETSI · Wholesale, quoted
Do-not-call and telemarketing-hours enforcementACMA · TCPA · included
Government — physically separated classification tiersEnterprise, quoted